It wasn’t too long after reading about James’ horrible Walmart customer service experience that my wife told me of her great experience with Winston Flowers.

The gist of the Walmart fiasco is that James, a blogger over at Men with Pens, bought what turned out to be a defective Kodak camera from Walmart as a gift for his daughter. While trying to return the camera he experienced some pretty poor customer service. From policy changes barring him from returning the camera to just flat out poor service it is pretty clear that James will take his future business elsewhere.

Compare that with the customer service my wife received from Winston Flowers. For Valentines Day I bought her a red rose flower arrangement and had it delivered to her office. After they were delivered she called to thank me and to tell me how beautiful they were.

Later in the day she received a call from Winston’s to ask how she liked the arrangement. She told them how beautiful they were and that she was very happy with the presentation. She mentioned that one or two of the roses in the back of the arrangement had some blackened edges presumably from frost. The customer service rep asked if she would be in the office all day and that they would like to send over another arrangement!

Later that day, Winston’s delivered the same arrangement, vase and all, to my wife with their apologies. If you are unfamiliar with Winston Flowers, they are high quality flowers, i.e.: expensive. In the name of customer service, they had no issue with sending over a complimentary $90 arrangement to try to secure a customer for life.

Well done Winston Flowers, well done.